Terms of Service

This website is operated by Northwood Outdoor Living. By visiting our website or placing an order, you agree to the terms below.

Product Information

We make reasonable efforts to display product descriptions, photos, prices, dimensions, colors, materials, and availability accurately. However, product images, colors, sizing, packaging, and details may vary slightly due to screen settings, supplier updates, manufacturing changes, or product availability.

Northwood Outdoor Living is not responsible for minor differences in color, finish, size, texture, packaging, or appearance that do not materially affect the use of the product.

Orders

By placing an order, you agree that all billing, shipping, and contact information you provide is accurate and complete.

We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, incorrect pricing, incorrect product information, supplier availability, shipping restrictions, payment issues, or incorrect customer information.

Pricing and Availability

Prices, promotions, shipping costs, product availability, and product details may change at any time without notice. If an error is discovered after an order is placed, we reserve the right to correct the error, cancel the order, or contact you for further instructions.

Shipping and Delivery

Shipping and delivery dates are estimates only and are not guaranteed. Northwood Outdoor Living is not responsible for delays caused by carriers, suppliers, weather, incorrect addresses, missed delivery appointments, high-volume periods, or circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address. Additional costs caused by incorrect addresses, failed deliveries, refused deliveries, or reshipments may be the customer’s responsibility.

Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy. Items must meet return eligibility requirements. Used, assembled, damaged after delivery, final-sale, or non-original-packaging items may not be eligible for return.

Customer Responsibility

Customers are responsible for reviewing product details before purchasing, including dimensions, materials, colors, estimated delivery times, return eligibility, and any product-specific notes.

Outdoor furniture and outdoor products should be used, assembled, maintained, and stored according to the manufacturer’s instructions. Northwood Outdoor Living is not responsible for damage caused by misuse, improper assembly, lack of maintenance, weather exposure beyond normal use, modification, abuse, or normal wear and tear.

Limitation of Liability

To the fullest extent permitted by law, Northwood Outdoor Living is not liable for indirect, incidental, special, consequential, or punitive damages related to the use of our website, products, shipping services, or third-party services.

Our maximum liability for any claim related to a product or order will not exceed the amount paid for that specific product or order.

Third-Party Services

Our store may use third-party providers for payment processing, shipping, fulfillment, analytics, marketing, and website functionality. We are not responsible for errors, delays, outages, or actions caused by third-party services outside our direct control.

Changes to These Terms

We may update these Terms of Service at any time. The updated version will be posted on this page.

Contact

Questions about these Terms of Service can be sent through our Contact page.