Shipping Policy

At Northwood Outdoor Living, we work to process and ship orders as quickly as possible.

Processing Time

Orders are typically processed within 2–5 business days after payment is confirmed.

Processing times may vary depending on product availability, supplier processing, order volume, holidays, or other circumstances outside our control.

Shipping Time

Estimated delivery times vary depending on the product, supplier, carrier, and delivery location.

Most orders arrive within 5–15 business days after processing, but delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs, if applicable, are shown at checkout before you place your order.

Any applicable taxes or additional charges will also be shown at checkout before payment.

Shipping Locations

We currently ship to customers within the United States.

Some products may not be available for delivery to all locations depending on supplier, inventory, carrier restrictions, or product size.

Order Tracking

When tracking information is available, it will be sent to the email address used at checkout.

Multiple Shipments

Some orders may arrive in separate shipments if items are shipped from different fulfillment locations.

Customer Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

Northwood Outdoor Living is not responsible for delays, lost packages, failed deliveries, returned packages, or extra charges caused by incorrect or incomplete shipping information provided by the customer.

Carrier and Delivery Issues

Northwood Outdoor Living is not responsible for delays caused by carriers, weather, supplier delays, high-volume shipping periods, missed delivery appointments, or circumstances outside our control.

If a package is marked as delivered by the carrier, customers should first check the delivery location, nearby areas, household members, neighbors, and the carrier for delivery details.

Refused or Failed Deliveries

If a delivery is refused, missed, returned to sender, or cannot be completed because of incorrect customer information, the customer may be responsible for shipping fees, return fees, storage fees, restocking fees, or other carrier-related charges.

Questions

For shipping questions, please contact us through our Contact page or email us at support@northwoodoutdoorliving.com.